In my continuous effort to improve myself, I am currently working on listening better. I am working on quieting my mind, 100% focus on the person and information. What has been confirmed to me, is that the effort level it takes has a direct relation to the speaker, delivery, situation and topic to name a few.
This post is not to discount that most people, could listen better. It's more a reminder of the role that the speaker plays in ensuring that they are listened to.