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November 21, 2018

There are merits and flaws with most things in the world. I was raised with a golden rule mindset and learned very quickly as a leader that everybody was different. What worked with me, may not work with you. Thus, my attraction to the platinum rule....

October 18, 2018

A dear friend and brother of mine pointed me in the direction of this topic. Not a week goes by that I don’t see/hear of some example of injustices in our world. What makes it more disheartening is when the strongest defense of such actions is almost...

August 9, 2018

I recently called a reputable hotel chain to speak about a discrepancy in my bill. After 5-7 minutes of conversation, I was told to call back the following day as the manager wasn't around to make the decision. This floored me on multiple levels. It...

May 29, 2018

In the the past 6 months, I have terminated my consumer relationship with both my Cable and Car insurance companies. I now “hear” from both companies on a regular basis wanting to know why I left and what it would take to get back my business. In sho...

February 22, 2018

Feedback should be timely. Most people equate this to immediate and that is not always the case.  As an example, you just made a mistake. You are upset about it and most likely beating up yourself inside. Your boss is also upset about your mistake an...

February 2, 2018

There is NO magic wand in the workplace. People are people. Mistakes will be made, emotions will run high, engagement levels will fluctuate etc. What if people had Trust in their boss? They know that their boss will always have their back and will sa...

December 15, 2017

If I were to be strictly measured by my intentions, I will be the best _______ (husband, father, son, friend, manager etc). In as much as I do believe that most people have the best of intentions, it is the impact of your action that counts. 

Often, r...

December 4, 2017

Do unto others as you would have them do unto you. A phrase I have heard my entire life, sound and basic principle of managing relationships. Took me too much time and failed relationships to realize the fatal flaw with this approach. It is perfect w...

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October 18, 2018

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