I recently called a reputable hotel chain to speak about a discrepancy in my bill. After 5-7 minutes of conversation, I was told to call...

In the the past 6 months, I have terminated my consumer relationship with both my Cable and Car insurance companies. I now “hear” from...

Feedback should be timely. Most people equate this to immediate and that is not always the case. As an example, you just made a mistake....

There is NO magic wand in the workplace. People are people. Mistakes will be made, emotions will run high, engagement levels will...

If I were to be strictly measured by my intentions, I will be the best _______ (husband, father, son, friend, manager etc). In as much as...

Do unto others as you would have them do unto you. A phrase I have heard my entire life, sound and basic principle of managing...

Don't you love when you are told "how great a job you did, but....."? The moment you add that but, you have most likely devalued the...

I vividly remember my dad telling me how spoiled my generation was. Unlike me, who was chauffeured to school, he had to walk 10 miles,...